AWS

Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect console, sometimes you need to have more details and custom requirements for reporting based …

Simplify custom contact center insights with Amazon Connect analytics data lake Read More »

I am pleased to announce a new use case based on trusted identity propagation, a recently introduced capability of AWS IAM Identity Center. Tableau, a commonly used business intelligence (BI) application, can now propagate end-user identity down to Amazon Redshift. This has a triple benefit. It simplifies the sign-in experience for end users. It allows data …

AWS analytics services streamline user access to data, permissions setting, and auditing Read More »

Announced in preview form at re:Invent 2023, Amazon Elastic Compute Cloud (Amazon EC2) U7i instances with up to 32 TiB of DDR5 memory and 896 vCPUs are now available. Powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids), these high memory instances are designed to support large, in-memory databases including SAP HANA, Oracle, …

Amazon EC2 high memory U7i Instances for large in-memory databases Read More »

Last week, Dr. Matt Wood, VP for AI Products at Amazon Web Services (AWS), delivered the keynote at the AWS Summit Los Angeles. Matt and guest speakers shared the latest advancements in generative artificial intelligence (generative AI), developer tooling, and foundational infrastructure, showcasing how they come together to change what’s possible for builders. You can …

AWS Weekly Roundup – LlamaIndex support for Amazon Neptune, force AWS CloudFormation stack deletion, and more (May 27, 2024) Read More »

Today, I am happy to announce that the Mistral Small foundation model (FM) from Mistral AI is now generally available in Amazon Bedrock. This a fast-follow to our recent announcements of Mistral 7B and Mixtral 8x7B in March, and Mistral Large in April. You can now access four high-performing models from Mistral AI in Amazon …

Optimized for low-latency workloads, Mistral Small now available in Amazon Bedrock Read More »

AWS Summit season is in full swing around the world, with last week’s events in Bengaluru, Berlin, and  Seoul, where my blog colleague Channy delivered one of the keynotes. Last week’s launches Here are some launches that got my attention: Amazon S3 will no longer charge for several HTTP error codes – A customer reported …

AWS Weekly Roundup – Application Load Balancer IPv6, Amazon S3 pricing update, Amazon EC2 Flex instances, and more (May 20, 2024) Read More »

The vast majority of applications don’t run run the CPU flat-out at 100% utilization continuously. Take a web application, for instance. It typically fluctuates between periods of high and low demand, but hardly ever uses a server’s compute at full capacity. CPU utilization for many common workloads that customers run in the AWS Cloud today. …

New compute-optimized (C7i-flex) Amazon EC2 Flex instances Read More »

AWS Summit is in full swing around the world, with the most recent one being AWS Summit Singapore! Here is a sneak peek of the AWS staff and ASEAN community members at the Developer Lounge booth. It featured AWS Community speakers giving lightning talks on serverless, Amazon Elastic Kubernetes Service (Amazon EKS), security, generative AI, …

AWS Weekly Roundup: New capabilities in Amazon Bedrock, AWS Amplify Gen 2, Amazon RDS and more (May 13, 2024) Read More »

Today, we are announcing the general availability of the generative engine of Amazon Polly with three voices: Ruth and Matthew in American English and Amy in British English. The new generative engine was trained with publicly available and proprietary data, a variety of voices, languages, and styles. It performs with the highest precision to render …

A new generative engine and three voices are now generally available on Amazon Polly Read More »

Today, we’re happy to welcome a new member of the Amazon Titan family of models: Amazon Titan Text Premier, now available in Amazon Bedrock. Following Amazon Titan Text Lite and Titan Text Express, Titan Text Premier is the latest large language model (LLM) in the Amazon Titan family of models, further increasing your model choice …

Build RAG and agent-based generative AI applications with new Amazon Titan Text Premier model, available in Amazon Bedrock Read More »