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Simplify custom contact center insights with Amazon Connect analytics data lake

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Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect console, sometimes you need to have more details and custom requirements for reporting based …

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Top Benefits of a Backup Service for Microsoft 365

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Microsoft 365 has become one of the most widely recognized and used cloud-based productivity suites in the world. With widespread adoption across various industries and businesses of all sizes, Microsoft 365 — and the critical data it contains — fills an essential role to the daily operations of thousands of organizations. With the rampant evolution …

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Salesforce Backup for the Financial Services Industry: Strategies for Protecting Your Most Valuable Asset

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As a leader in the financial services industry, the security of your customer data and continuity of your business operations are top priorities. Your Salesforce data — the lifeblood of your organization — requires vigilant protection. In this article, you will learn best practices for implementing bulletproof Salesforce data protection. We will explore key considerations …

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AWS analytics services streamline user access to data, permissions setting, and auditing

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I am pleased to announce a new use case based on trusted identity propagation, a recently introduced capability of AWS IAM Identity Center. Tableau, a commonly used business intelligence (BI) application, can now propagate end-user identity down to Amazon Redshift. This has a triple benefit. It simplifies the sign-in experience for end users. It allows data …

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Amazon EC2 high memory U7i Instances for large in-memory databases

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Announced in preview form at re:Invent 2023, Amazon Elastic Compute Cloud (Amazon EC2) U7i instances with up to 32 TiB of DDR5 memory and 896 vCPUs are now available. Powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids), these high memory instances are designed to support large, in-memory databases including SAP HANA, Oracle, …

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What’s in the Future for AI and Backup and Recovery

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The integration of Artificial Intelligence (AI) into backup and recovery processes signifies a transformative step in how companies approach data protection. As organizations become increasingly reliant on digital infrastructures, the ability to safeguard against data loss and ensure rapid recovery is paramount. AI’s emergence in this field promises not only to enhance current methodologies but …

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AWS Weekly Roundup – LlamaIndex support for Amazon Neptune, force AWS CloudFormation stack deletion, and more (May 27, 2024)

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Last week, Dr. Matt Wood, VP for AI Products at Amazon Web Services (AWS), delivered the keynote at the AWS Summit Los Angeles. Matt and guest speakers shared the latest advancements in generative artificial intelligence (generative AI), developer tooling, and foundational infrastructure, showcasing how they come together to change what’s possible for builders. You can …

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Optimized for low-latency workloads, Mistral Small now available in Amazon Bedrock

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Today, I am happy to announce that the Mistral Small foundation model (FM) from Mistral AI is now generally available in Amazon Bedrock. This a fast-follow to our recent announcements of Mistral 7B and Mixtral 8x7B in March, and Mistral Large in April. You can now access four high-performing models from Mistral AI in Amazon …

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